SHIPPING & RETURNS

IS SHIPPING FREE?

Shipping is free on orders over CAD $75 or when you purchase our Starter Kit + Refill Subscription.

WHERE DO YOU SHIP? DO YOU SHIP INTERNATIONALLY?

From the epres Canadian site, we ship to all Canadian provinces. We have separate sites for our international customers. Please visit these sites directly to place your order:

We are continually expanding our supported shipping regions this year so please watch for future announcements.

WHEN WILL MY ORDER SHIP?

If we receive your order before 12pm PST on regular business days (excluding holidays and weekends), it will ship that same day. Orders received after 12pm PST will ship the following business day.

ARE THERE OPTIONS FOR FASTER SHIPPING?

We only offer one form of shipping at this time. Depending on where you're located in Canada, your order should arrive within 1–6 business days.

HOW DO I CHANGE OR CANCEL AN ORDER?

For any questions about your order, please reach out to our customer service team at info@epres.com

HOW DO I TRACK MY ORDER?

As soon as your order ships, you will receive an email with all necessary tracking information.

HOW DO I RETURN AN ORDER?

If you’re dissatisfied with your purchase in any way, please reach out to our customer service team at info@epres.com within 30 days of the transaction date to request a refund. Read our Terms of Service for full details.

DO YOU CHARGE SALES TAX?

We charge sales tax on end-consumer orders in compliance with state laws.

WHAT PAYMENT OPTIONS DO YOU OFFER?

We accept all major forms of payment, including PayPal and Apple Pay.