SHIPPING & RETURNS

IS SHIPPING FREE?

Shipping is free on orders over CAD $75, and when you purchase our Starter Kit + Refill Subscription.

WHERE DO YOU SHIP? DO YOU SHIP INTERNATIONALLY?

Currently, we ship to the continental US and Canada only including Hawaii and Alaska. We are unable to ship to US territories, APO/FPO, or other international addresses at this time. We are expanding our supported shipping regions this year so please watch for future announcements.

WHEN WILL MY ORDER SHIP?

If we receive your order before 1pm PST on regular business days (excluding holidays and weekends), it will ship that same day. Orders received after 1pm PST will ship the following business day.

ARE THERE OPTIONS FOR FASTER SHIPPING?

We only offer one form of shipping at this time. Depending on where you're located in the US, your order should arrive within 2–5 days.

HOW DO I CHANGE OR CANCEL AN ORDER?

For any questions about your order, please reach out to our customer service team at info@epres.com

HOW DO I TRACK MY ORDER?

As soon as your order ships, you will receive an email with all necessary tracking information.

HOW DO I RETURN AN ORDER?

If you’re dissatisfied with your purchase in any way, please reach out to our customer service team at info@epres.com within 30 days of the transaction date to request a refund. Read our Terms of Service for full details.

DO YOU CHARGE SALES TAX?

We charge sales tax on end-consumer orders in compliance with state laws.

WHAT PAYMENT OPTIONS DO YOU OFFER?

We accept all major forms of payment, including PayPal and Apple Pay.